RentFlow
Role-based tenant maintenance portal with multi-party audit trails and transparent repair scheduling.
Operational Scenario
Sarah, an apartment tenant, discovers a sudden water leak beneath her kitchen sink. She needs urgent repair authorization without playing phone tag with property managers or wondering when a plumber will arrive.
The Engineering Hurdle
Property maintenance is traditionally plagued by opaque communication: tenants receive generic "Ticket Received" confirmations with zero visibility into contractor dispatches, parts orders, or estimated arrival windows.
Demonstrated UX & Architecture Decision
Role-based lifecycle transparency with explicit audit trails. Status transitions (e.g. "Work Order Dispatched", "Parts Awaiting Approval", "Arrival Window Confirmed") are synchronized across tenant, manager, and contractor views with real-time audit milestones.
Plumbing Issue Intake to Dispatched Sign-Off
Simulator BlueprintSubmit issue with photo evidence → Manager assigns contractor → Tenant picks arrival window → Technician dispatched → Complete repair verification.
RentFlow: Plumbing Issue Intake to Dispatched Sign-Off
Open RentFlow tenant maintenance portal
Tenant Property Home
Active lease summary, quick issue reporter, and real-time maintenance timeline.
Handled Edge & Failure States
Actual Prototype Architecture
Proposed Production Architecture
Explicit Limitations
- Simulated in browser using local state machine; does not connect to live property management PMS (e.g. Yardi / AppFolio) APIs.
- Push notification alerts simulated in-memory without APNs / FCM hardware tokens.
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